 Technician working behind a hood
Customer Confidence—We build trust, relationships, and take the time to understand our customers' needs and provide the best solution.
Service Excellence—We tailor our services to create exceptional value and the highest level of satisfaction in the eyes of our customers.
Ethics, Honesty, Integrity—We do the right thing; we say what we do; we do what we say.
Expertise—We are constantly learning, staying on the cutting edge of government procurement information and processes.
 Soldiers marching and carrying Fort Detrick flag
Our Customers:
- Are
the most important people -- without great customers,
we cannot be successful
- Should
expect services that add value and help them grow
their business
- Deserve
excellent quality and service
- Are
not interruptions to our work -- the customers and
their needs are our work
- Must
succeed -- their success is dependent on our success,
and ours is dependent on theirs
- Are
people like us, deserving honesty, attention, and
respect
- Are
not always right, but they are always our customers
 Medical technician using pipette
Our Customers Can Expect the Fort Detrick Business Development Office to:
- Help them improve their business through our expertise
- Deliver intelligent direction and skillful execution
- Have a single-minded commitment to customer satisfaction
- Always focus on doing the right thing
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, a woman-owned, veteran-owned, small disadvantaged business based in Maryland.